| Refunds Policy |
Q. Can I have a refund for a non faulty item?
A. We will offer a full refund for an item returned within 7 days of purchase, in “as new“ and resaleable condition. For a product returned within 10 days of purchase, we may class this as an incompatibility and a refund will be subject to less 10% restocking fee. After 10 days, our policy is to replace only.
|
Q. If the item is faulty within 30 days, can I have a refund?
A. Yes, we will offer a full refund on the condition that the item is returned in the original condition that you received it. However, certain high value goods can only be refunded if it is returned within 7 days. If the item was purchased by credit card, the cardholder MUST bring the card in to process the refund.
|
Q. I purchased a defective item, can I have a refund on postage?
A. We will only refund postage up to £6.46 on defective items within 30 days of purchase, after this period back to base warranty applies. For items over £70 within 30 days, will be collected by CityLink.
More Information
|
|
|
